Maybe we Should Learn Nothing from our Mistakes

This is something I think about so often, I’m shocked I’ve never written about it before.

While you constantly hear people talk about failures as opportunities and mistakes as opportunities to learn, you never hear anybody talk about the dangers of doing that.

What if the lessons you learn are actually detrimental to your progress?

If I were to ever put this in a book, I would cite plenty of studies to show that people learn more indelible lessons from very bad experiences than they do from good ones.

If you burn your hand on the stove as a kid, you might be afraid of the stove forever and never really use one.

But if you cook a really great stir-fry, you’re never going to swear off other forms of cooking and only use that.

And because of that, I honestly think better advice would be, “DON’T learn anything from your failures.” Even just saying that sounds so completely contradictory to everything I’ve ever been told that it sounds absurd. But seriously, I think it’s true.

Now, as a quick aside, I want to make it clear that what I’m referencing here is times when you’ve tried at task or job and been unsuccessful at it. I’m not really talking about moral or ethical failures which should almost universally be learned from. I am absolutely not suggesting that you should keep being a bad person because it might pay off one day. Okay, we can move on!

I think that rather than refining their strategy and constantly improving, most people “learn from their mistakes” and accumulate so many aversions and fears over the course of their life that they eventually reach a point where they don’t take any risks, never learn anything new, and just stay in their comfort zone.

From an evolutionary perspective, it makes sense. In caveman days, you would have been in constant mortal peril, and it was more important for you to learn about all the dangers and avoid them than it was for you to innovate or master a valuable skill.

An inventor trying to perfect new weapons would have been more likely to get killed by an animal when it failed than actually succeed at creating something new.

I recently had an interaction with an older potential client that I found baffling. We were in the proposal stage of quite a small project. In that proposal, I described our billing schedule which was half of the fee up-front, and half when the project goes live. It is so ubiquitous within my industry that clients often just assume that’s what it will be, and are correct.

He balked at the notion and almost seemed offended. He told me that with that schedule, there’s no way to hold me accountable to doing a good job, and that he’d been burned in the past. He told me he wasn’t interested in working with me.

At first I just had to wonder what he had been through to develop that degree of cynicism. I’ll never know for sure, but it’s obvious that he learned some painful lessons, and I would argue that those lessons are extremely detrimental to his success.

Because if that’s his non-starter, how is he ever going to get this project done? That question is, of course, rhetorical: he won’t. His website has clearly been untouched for probably 15+ years, and at this point it’s never going to happen. He’s not going to find an agency that will perfectly meet all of his requirements without spooking him.

He’s just learned too many painful lessons and is now too afraid to take any kind of risk, even when that risk is minimal.

Now, I’m being partly facetious when I say that you shouldn’t learn anything from your mistakes or failures. If you really, truly mess up and especially when it is definitely your fault, you should definitely learn and not do that again in the future.

And even in other situations, you should of course try to learn lessons, but you have to be careful what those lessons are.

And more importantly: you need to learn to weight those lessons appropriately.

We tend to remember painful experiences much more vividly, and our bias towards avoiding similar situations is disproportionate to the actual risk. And that bias only increases as we grow older.

So I think it’s important to just see things for what they are. Sometimes bad things happen, and it’s not our fault. Sometimes it is our fault.

Sometimes there may be nothing to be learned. But other times it might just be a matter of knowing the risks and learning to watch out for them without becoming unreasonable.

We’ve all traveled with the neurotic family member who has tunnel vision for one specific problem and constantly talks about it despite it not being a big deal.

People do it with their careers, too, and even their lives. Your focus on what could go wrong should be commensurate with the true risk.

It can be extremely difficult to take a step back and determine whether you are letting the fear of something hold you back, but it’s absolutely worth the effort.

“Most men either compromise or drop their greatest talents and start running after, what they perceive to be, a more reasonable success, and somewhere in between they end up with a discontented settlement. Safety is indeed stability, but it is not progression.”
– Criss Jami

 

Time to Reach out to IT Providers

I was talking with a business associate of mine the other day and that conversation led to some great insights.

I’ve long had the idea that IT companies would be likely to want to work with me and outsource their website hosting business to me. Generally, they hate providing the service and only do it to appease their clients.

I think what’s held me back from wanting to just go out and talk to a bunch of them is that I always felt like it wouldn’t be a two-way relationship. So often (especially in the BNI world), you go into a meeting thinking, “how can we refer business to each other?”

And in my case, I only have so many potential leads for IT companies, and all of those are going to go to the IT company I already have a strong relationship with.

But there are ways to help others besides just providing them referrals.

In this case, we can engage in a mutually-beneficial arrangement. If they don’t like hosting and are providing a bad service doing it, we can solve those problems. We can take all of those headaches away.

Obviously it’s good for us since it’s new business, but it’s also good for them because it solves a problem they’ve been having.

So I want to have at least a short-term plan for reaching out to these IT companies.

The obvious first-step is to ask if anybody knows the owners of IT companies, which I did this morning in BNI. And it worked! I got a referral and now have a meeting lined up for Friday with an IT company.

But what if I got more specific? I could start looking into all of the companies in the Twin Cities, and start asking people if they are connected with specific ones.

I could even target ones that have a mutual connection on Linkedin and then ask those people specifically for a connection!

I could also potentially start cold-calling down the road, but understandably, I’m not thrilled about that idea.

But I should have connections to plenty of these businesses, so for the time being, I should really explore those.

When We Don’t Have Time, We Waste It. When We do, We Fill it.

This post is really just an observation of human nature, and I’m certain I’m not nearly the first person to point this out.

Basically, I think that when we have lots of extra time, we tend to fill it with things. Without even thinking about what the very BEST use of our time is, we just fill it all up.

Obviously it’s not all conscious. If you’ve got a lot of time, you’re bored, and somebody comes to you with a questionable opportunity, you think, “why not?” And then you commit to that opportunity without really figuring out if it makes sense for you to be doing it.

And things just stack on top of each other. Before long, you’re super busy with everything. But it’s possible none of those activities are very important.

I’m sure this problem is even more significant in corporate America where people will accept any task if they have the time and then never question its value from that point on. They just keep doing it, thinking they’re doing a good job.

And then once you don’t have time anymore, it’s so hard to engage in new, important activities. You don’t have time to take a step back and think about your priorities. You’re just trying to keep up.

I remember all sorts of lengthy descriptions of this in The 7 Habits of Highly Effective People and other similar books. They basically just say that most people spend their entire careers/lives putting out fires, when they should be spending way more time figuring out which activities yield the greatest results.

So knowing that this is how people are, how can I avoid these problems?

I think one obvious way is to literally set aside time every week or even day to do some planning and analysis. Take a look at what you’re spending your time doing and what’s working. Focus on your planning and see how you can be more effective.

Obviously there are a lot of things you could be doing with that time, but the important thing is to be deliberate with your time and put some thought and planning into it. When you’re young and inexperienced and don’t know what you’re doing, I think there is great value in saying “yes” to every opportunity that comes your way.

But I’m much further along in my career and I can’t afford to do that. I think I do a good job of picking my opportunities and staying focused, but I don’t do as good of a job at literally sitting down and planning my business and monitoring how everything is going.

So that’s something I definitely need to work on.